These Terms of Service govern the subscription, administration, and usage of MyCloudVault Workspaces cloud storage, desktop synchronization clients, and team collaboration software by corporate customers (“Customer”). Subscriptions are provided solely for legitimate business entities.
MyCloudVault commits to maintaining continuous availability across all customer workspace gateways and sync infrastructure as detailed below:
| Plan Tier | Monthly Availability SLA | Service Credit Guarantee |
|---|---|---|
| Dedicated Cloud / VPC | 99.99% Availability | 25% Monthly Billing Credit |
| Business Enterprise | 99.9% Availability | 15% Monthly Billing Credit |
| Team Workspace | 99.5% Availability | 10% Monthly Billing Credit |
The Customer retains all title, copyright, and intellectual property rights in and to all files, folders, and documents uploaded to MyCloudVault Workspaces. MyCloudVault acts solely as a technical hosting provider and will not disclose Customer Content except as legally mandated.
Customer administrators may add, deactivate, or provision employee seats at any time. Upon termination of service, Customer is entitled to a 30-day graceful data retrieval window to export all stored corporate files in standard unencumbered formats.